Western Power's services standards are set out in our Customer Charter. We also have a process for managing Customer Complaints, should we not meet your expectations..
If your power is interrupted for 12 hours or more, you may be eligible for an $80 payment under the Extended Outage Payment Scheme. If you believe you have suffered loss or damage from a power interruption, you may also be eligible for compensation.
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Our Customer Charter outlines our service standards and your rights and obligations as a customer. It also contains important information about electrical safety. It should be read in conjunction with your Electricity Retailer's customer charter.
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Customers with accessibility issues.
Page update on 1 February 2010
